This is 100% my last year using TurboTax. The customer service is deplorable. The first person I spoke to had absolutely no idea how to help me and just kept saying “umm” over and over. I asked to speak to someone with more experience and she hung up. I called back and got someone just as incompetent and the same thing happened. Finally a third “tax expert” and I use that term loosely, called me back and was helpful. Now I need to speak to them again and waiter 34 minutes for a call only to have no one on the other line. I am just going to spend more and get an actual accountant next time.
