I called in again and related much, if not all, of the information in this string. I mentioned this could be an issue with the license, I mentioned that one person said I need to talk to billing, etc... After being on the phone with them for over an hour, they just hung up and never called back. I finally just e-filed my federal (since there's no payment, it worked). For the state, I ended up printing it and mailing a hard copy.
I have to say, this experience was the worst customer service I've seen in a long time. It's pretty darn clear a lot of people are having this same problem, yet Intuit can't figure out what's going wrong or they are not educating their service reps on how to resolve it.
