After upgrading to live help, and after multiple TurboTax "professionals" botched things to the point that I filed amended Federal and State returns - and ended up over-paying on both, I gave up and will never use Turbo Tax or any Intuit product again. Not ever. Mind you, they (3 different so-called accountant pro's) wasted dozens of hours of my life on the phone with them over a few months in 2024. It was impossible to get a refund from Intuit even though I cancelled my service subscription; the online refund portal did not work; and I never received a response or acknowledgement when I sent a letter and receipts and polite requests to them by mail. My advice is to give up immediately, file for an extension (which is free .... simply pay what you think you owe now), and consult a private CPA or one of those storefront tax outfits like H&R Block. I wish I could offer some help -- but I can't. And for that matter, do not waste your time trying to get help from TurboTax. Whatever they tell you will only make matters worse.
