I am having the same problem and called customer support. I tried disabling my antivirus, my firewall, rebooting, clearing the cache, updating my profile in intuit and no dice. I still get the same message about hitting a snag and trying again. This is very upsetting. The customer service person said she could not see my name in the contact information on my Intuit profile, but it was clear on my side. So, if their system is not communicating, then they need to fix it. I asked her to notify the IT team. I hope she will. She seemed reluctant to go that route though.
