Forced to Pay Again for Home & Office and Still Can't Proceed

I bought the download for Turbo Tax Home and Office. Then, while I'm doing my taxes, it won't let me use the home office or other features. So, it forces me to pay for the upgrade again. Then, when I pay for it, it won't load the features, but instead gives me a message about needing to upload the state tax software. So, I do that, it won't let me proceed with my return. By the way, the way it forced me to pay again was to present a window saying that if I had already upgraded I needed to submit my license key, but when I click on the button to submit it, it gives me a error code and kicks me back to the place were it invites me to upgrade. So, now I'd dead in the water and there is no real customer service.

Intuit software is fantastic, but they are so skeevy when it comes to tricking their clients into spending more money.