My TurboTax Documents/Downloads file is missing some of my previous yearsprograms

I just activated or re-installed Deluxe Fed & State for 2022-2023-2024

 

I noticed 23-24 popping up after activation about it being stored in my account

 

It is always hard for me to find that file, but I finally did

 

I have used TTax since 1995 or before and I remember 2 occasions where customer service had to reload  my prior purchases due to some storage glitches

 

The last time- they stopped at 2014 and missed a few years in between

 

When I just looked in the folder, the 2022 was missing but 23 & 24 were there?

How do I get my missing programs placed into my folder ?