If you have more than one account with Fidelity, try importing from only one account at a time and logging out and bac in to import from the second account.
I suggest you try these troubleshooting steps:
- Check your internet connection. Hardwired connections work best.
- Try exiting TurboTax, restarting your device and starting TurboTax again.
- Try using a different browser. Chrome usually works well.
If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
@bclee
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