I agree with you that this is unacceptable. I purchased the Desktop version as I have done for 12+ years, and TurboTax had no right to switch me over to their online version. I have tried in vain to resolve this issue, but the "tax experts" who replied had no clue on why this happened because it was outside their subject of expertise. One reply I received was to reload the program with my CD, except that in the 2024 versions, TurboTax no longer includes CDs.
