You replied: "Every tax preparation software service provider charges a "Convenience Fee" to pay account fees with a federal tax refund. This is nothing new."
Well, that $40 "Convenience Fee" is not true for TurboTax Deluxe in the past, nor for tax year 2024. Good thig, too! I *was* going to find another tax software product for 2025 after seeing the VERY POORLY worded "$40 Refund Processing Fee".
I used TurboTax Deluxe 2024 (Download only, no more CD) purchased at Costco (FYI Costco includes a $10 discount on any "add-ons", such as state tax e-filing bringing it down from $25 to $15).
A few screens before submitting the Federal and State e-file, a screen popped up displaying Federal e-file as $0, and state e-file as $15 (after the $10 Costco state e-file discount).
But when finally clicking on "Continue" to submit both the Federal and State e-files, another screen popped up stating that Federal e-filing is required and that there is a $40 "Refund Processing Fee" which I could choose to pay via credit card or deducting the $40 "Refund Processing Fee" from my Federal refund.
That language needs to be significantly changed! It clearly appears that there will be an unannounced (until *right then*) $40 "Refund Processing Fee".
I called the TurboTax 800.358.6057 product support number, replying "Representative" to the automated voice recognition, and was told by a very patient and courteous representative that I should click on 'Pay by Credit Card' (because I needed to pay the State e-file charge), enter my credit card details and then saw ONLY the State e-file charge, no $40 "Refund Processing Fee"!
I was close to never using TurboTax again, only calling the 800 number and being guided through the credit card process saved the day, and future use of TurboTax.
Spread the word! 🙂
