I was automatically assigned the Live Premium product instead of the typical premium DIY I use and didn't catch it in time. I called customer service as I didn't have a downgrade option either. The only option they gave me to change products was to clear and start over...not cool. I asked for a discount code to cover the difference and they offered me 20% which is ridiculous. I have been using TurboTax for 15+ years. It is very disappointing that the bait & switch seems alive & well with this company
