"Did you start using the Free File Program and were unable due to your AGI being too high? There is no Upgrade link using the Free File Program.
You must sign off that edition and start a new account with a new unique User ID using the TurboTax online editions - https://turbotax.intuit.com/personal-taxes/online/ "
I had posed the same question and received the above answer. It helped. I think the only way left is to create a new account and user id and restart. I had even called the customer representative, who said he will need to consult his supervisor. Basically, no answer from them. Hence this is the best option.
