TY96Dave
New Member

Get your taxes done using TurboTax

I am royally pissed! @ INTUIT. In TurboTax Deluxe, I put in both IP PINs and YOU did not save my spouse's IP PIN, SO AGAIN, (2nd time) THE RETURNs (Federal and State) were REJECTED, and I had to pay A THIRD $$$25$$$ State filing FEE. I AM FURIOUS !!! WHEN I RAN CHECK STATUS, BEFORE FILING THE SECOND TIME, IT SAID EVERYTHING WAS CORRECT/OK !!! WRONG !!! ONE OF THE IP PINs WAS NOT RECORDED !!! THIS IS INTUIT's ERROR !!! YOUR SOFTWARE NOW COST ME NOT $80, BUT $155 !!! YOU GOUGED ME.

 

To others, this is a glitch in TurboTax (that existed in, at least back to 2023, in which I also had to refile). If you want to absolutely avoid fees for refiling because of the glitch, DOUBLE-check the entry. The 1st time, I was prompted for the Personal PIN but Not the IP PIN. After running (1st) "Check your Return for Accuracy", it falsely reported everything was OK, even though the IP PIN was Missing. Therefore, Do Not File the 1st run until you double-check it. (#2) Go to menu > View / Forms / Info Wks / Part VII and check the IP PIN for the 6-digit number you received directly from the IRS via mail or from the website. In order to regenerate the accuracy check, you will need to go through menu > Step-by-Step / State Taxes / Work on States / Done with States / Let's make your taxes are correct / Continue. Finish the prompts to "Good news!" and Do Not Continue to File.  Instead, go back through the routine (#2, above) again. Then you should file, unless it was missing. If it was missing, start over from the beginning and run routine #2 twice more. You can now file. Good luck, as I pray this works for everyone else. David