@ bnkhoi wrote:
Please tell me how not to be charged for the Premium Service that I did NOT select. I owe federal and want to pay from my checking. For California, I e-file and must pay $25. No complaint there. But when I get to the last screen, it asks me how I want to pay for the Premium Service. It asks me if I want to pay with the federal refund, which I won't have, or with a credit card. I really appreciate if you could help. Thanks.
NOTE: Read this whole answer, then try the second and third paragraphs first before you try to continue with the final payment screens.
I suspect that if you choose "card" and continue forward after that screen you mentioned that Premium Services would drop off since you said there is no Federal refund, so "paying out of refund" doesn't make sense. You could choose card, and then see if Premium Services disappears from the bill total on the next screen. Just don't finalize the payment until you see the final order amount. And be sure it's not charging you for standalone Audit Defense. If for some reason, your card ends up getting charged incorrectly we can tell you how to reach TurboTax Support.
Before you do that, however, try this:
Go backwards through the screens until you get to the screen that first asks you how you want to pay for your $25 state efile fee; i.e., the screen where Premium Services was first offered. Or go through the FILE section screen by screen until you arrive there. If you don't have a Federal refund, I'm not sure how it offered you that option in the first place. TurboTax does have the buttons in awkward position to refuse it, so it's not uncommon for people to end up with it by mistake. But those people actually had a Federal refund. Are you sure you didn't choose Audit Defense instead by mistake? (I'll tell you how to look below).
Are you sure the screen you mentioned specifically says "Premium Services," and that it's not trying to charge you for standalone Audit Defense (which is also $45)? If it IS trying to charge you for Audit Defense, then to look at the Audit Defense offer again, click on the REVIEW tab, then the subtab Audit Protection. Go past the Audit Risk Meter until you get to the screen where it can be cancelled if it had been chosen incorrectly. You likely have to scroll way down on that screen to see where it's removed.
