TurboTax Experience – Summary:
I had to jump in after my wife had a complete meltdown from wasting 1 hour and 20 minutes on the phone with a support agent who kept asking her to do the same thing over and over again. Now I understand why, the problem isn’t her, it’s the system.
This is a recurring issue, as you can easily see in this thread with dozens of people (comments and likes) running into the same roadblock. Whether or not Intuit wants to admit it's a real issue (spoiler: it is), they need to fix the software so users don’t fall into this trap, and more importantly, train their support team to actually help.
Speaking of support: every new rep jumps in without reading any prior messages (even from 20 minutes ago) and just starts throwing out random “solutions” that don’t address the actual problem.
Honestly? You get better, faster, and more sensible help from AI. The sad part is, some AI suggestions are outdated, not because they're wrong, but because TurboTax keeps changing their interface every other week. Still, this is what GPT-4 had to say:
“TurboTax is notorious for leaving behind ghost forms and half-saved junk that just clutters everything. If it’s starting to feel like you're breaking more than fixing, here are your cleanest options:
Best Option: Use the ‘Delete a Form’ tool again...”
I’m willing to bet that most people in this thread ended up doing the same thing: deleting the form and starting over. It’s frustrating, but not as frustrating as dealing with untrained, half-helpful support that doesn’t actually solve anything.
