I have used TurboTax for almost twenty years, but will not use it again. I downloaded the update today to print out tax documents after calculating my taxes on TurboTax Desktop a month ago. The update replaced my Desktop version to the Online version with no advance notice. There is no way to get help on the phone and every question submitted via the internet comes back to screens asking how TurboTax can help me with my taxes. I didn't pay for the online version because I didn't want it, but TurboTax is forcing me to use it.
