AmyC
Expert Alumni

Get your taxes done using TurboTax

What is the error/expense? It may be carrying from somewhere. Also, you could have a full or corrupted cache. This can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

Online version:

  1. Delete the entry causing trouble - if possible, see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again.

Desktop version: 

  1. Delete the entry error
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.

If this continues, reply with more information about what you are seeing where. The more information to understand your problem, the better. 

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