I just visited that screen in TurboTax Premier, and didn't see a pre-checked box; I also didn't find any recent reports about this screen.
Try these troubleshooting steps:
- Check your internet connection. Hardwired connections work best.
- Try exiting TurboTax, restarting your device and starting TurboTax again.
- Try using a different browser. Chrome usually works well.
- Try clearing your cache and cookies.
If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
@yaomingd65
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