You could ask your friends and relatives if they know a good financial advisor or tax advisor. Your bank may know someone that they consider reliable. Check the IRS directory: The IRS maintains a robust database that taxpayers can use to find tax preparers near them, including CPAs. You can find that by clicking here.
Mailing your amended 2023 return shortly after the April 15 deadline won't make a huge difference, but as I said, the sooner these things are cleared up the better.
I recommend certified letters because businesses tend to take them more seriously. They tend to get elevated. It also serves as a record that you informed the business of their error or your concern and if it is in writing, they can't deny it. If you send it as Certified Return Receipt Requested, you will get back a card that they will have to sign to get the letter. You will have proof that they have received your correspondence.
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