I am having the exact same problem. After I download the .exe file and try to complete the installation, I keep getting a message that says "Another installation is in progress. You must complete that installation before continuing this one." I have gone to the Task Manager, deleted, restarted, shut down, etc., and I still cannot get the program to load. Can someone tell me and Alan how to get past this problem so we can install? If not, then I guess I'll have to ask for a refund since I cannot get this to work.
