Sounds like there may have been problems in the install. Here are some things to consider.
- Make sure your computer meets the minimum system requirements.
- Verify that you have administrator rights.
- Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files.
- If needed, remove and reinstall TurboTax for Mac.
- Allow cookies and pop-up windows.
- If you’re asked to grant access to your confidential information, enter your Mac password and select Always Allow.
- From the Apple menu, choose System Preferences > Security & Privacy > General.
- Select the Lock to make changes.
- Then select the App store and identify developers under Allow applications downloaded from (if you're unable to choose it, select the lock icon and enter your admin password).
- Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as email or web browsers.
- Remember to turn your security software back on after the download is complete.
Try this steps for updating the program once the installation is complete.
- Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD (if installing tax year 2023 or a previous version).
- Wireless connections can be problematic. We recommend updating over a wired, broadband connection.
- If you don't have access to broadband, try restarting your wireless router.
- Empty the Trash.
- Force the update to download and install.
- If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order.
- Wait a minute or two, then turn your modem back on.
- Wait another minute, then turn your router back on.
- Once your router is back up, turn your computer back on and try updating again.
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