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TurboTax 2024 charged me for State eFile even though product was purchased specifically said FREE State eFile. Is that legal?
Purchased deluxe version of TurboTax which comes with Federal eFiles as usual, but this version also came with a Free State eFile. Said so. Prepared returns, went for eFile - no hints that efile would cost extra. Final step, State eFile hit paywall. Product purchased clearly said Free State and Intuit/TurboTax reneged on that promise. So how do you justify this.
Understand, we will not trust Intuit or TurboTax again.
‎April 8, 2025
5:45 AM