gckc
Level 3

Get your taxes done using TurboTax

I have given up on TT.

I spent hours and hours with various individual in the group call "Office Of The President" at Intuit.

 

I showed them how I could trigger the error at will and how I could get around it if I imported things in a certain order.

 

The errors are significant when it comes to calculating the Federal obligation portion of gains.

 

Last years whether your imported the data for your Federal obligations or entered it manually it calculated it improperly "if" you entered or imported the Spouse's data first.

 

I did appear to work in my case if you import or manually entered or imported  the taxpayer's data first followed by the spouse's. So it was order dependent.

 

This years returns appear to work if manually entered, but the error is still there if you import the data with the spouse's data first.

 

They assured me multiple times they would address it to correct the errors for the 2024 tax year software, but they did not. I was left dumbfounded that I had spent the time thorough trial and error to given them a perfect test case on how to create the error. I had various people call and I would allow them to remote in to a fictitious John Doe return that I created.  I would demonstrate the error. and then switch the order of the entry and how it would calculate the value correctly. Even doing this they still have the error in this years software.

 

I am done with TT because I don't trust their calculations on state returns. I found other errors on the Federal return previous to this.

 

I reported what I had gone through to the Attorney General and DOR of Missouri.  I described that TT is failing to correct known errors on the Mo tax calculations that shortchange the Mo DOR.  I guess we will see if they do anything or not.

 

Good Luck