I had a similar issue last year (with the product not working). I had to purchase BOTH desktop and online and had receipts - they would not provide ANY refund. I hope you have a different outcome, they wasted so much of my time, BOTH should have been free if they were a decent business as it was all THEIR mistakes. Mistakes happen, testers don't test, customers should not be the ones paying for your mistakes. Over and Over. With time and money needing to 'buy an additional product"....
