This number wasn't the one given by the support chat when I was logged in. I did finally get someone who was able to help me! She was the first one to ask for my Software Key/Activation Key. Once I gave that to her she was able to get the software into my account and I was able to finally access it.
Most of the other suggestions given here took me in the same circle as I had gone through on my own and support also sent me through it. Since I did not buy it on the TurboTax site and I hadn't downloaded the software before the year rolled over, I was stuck not being able to access it on the website without purchasing it again. That's why I posted the link in my original message to show what I was hoping TurboTax itself would post for the US side like they did for the Canadian side. I still hope they do a similar post for others like me who used to buy the CDs all the time (since 2007) and was used to not having to put it on limited space of my computer until I needed it.
Now I know, when I buy it, download and activate it. Then I can uninstall and, when I'm ready, log in, download, and work on it.
