I'm using TT Online and I'm looking at the instructions to find "Switch Product" in the left-hand toolbar and then choose Downgrade. But there is no "Switch Product" option in the left-hand toolbar. When I finished my returns and started to check out, I found it was trying to charge me for the option with live assistance even though I thought I'd rejected that option at the beginning. I don't need live assistance, didn't use live assistance, and don't want to pay for it, but it isn't giving me any way to change it.
