It sounds like you are using TurboTax Online, but purchased a license code for TurboTax Desktop software.
If that is the case, follow the steps in this TurboTax Help Article to switch from TurboTax Online to TurboTax Desktop:
- Install and/or open your 2024 TurboTax Desktop.
- If you have not installed TurboTax Desktop software, select the product you need to complete your return.
- Important: If your return includes a state, make sure you also install the corresponding state program(s) in order to proceed.
- Select Continue From TurboTax Online.
- Sign in to your Intuit Account.
- Your data will be imported into TurboTax Desktop, and your return will open once data transfer is complete.
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