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Get your taxes done using TurboTax
Your best option at this point is to request an extension of time to file as an update for this form is unlikely before the filing deadline. See: How do I file an extension for my personal state taxes?
To submit this for further investigation, it would be helpful to have a TurboTax ".tax2024" file that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, please follow these instructions:
In TurboTax Online, open your return, go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- You may wish to snap a screenshot to post instead of the actual number.
- Reply to this thread with your Token number (including the dash) and tag (@) the Expert requesting the token from you.
- Please include any States that are part of your return - this is VERY important.
In TurboTax Desktop, open your return and go to Online in the TurboTax header. (On a Mac computer, choose Share or Help.)
- Choose Send Tax File to Agent.
- You will see a message explaining what the diagnostic copy is. Click Send on this screen and wait for the Token number to appear.
- Reply to this thread with a screenshot of your Token number (this avoids Community filters for numbers with a dash) and tag (@) the Expert requesting the token from you.
- Please include any States that are part of your return - this is VERY important.
We will then be able to confirm the experience you are having. If we find a better resolution, we'll reply here.
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