I called TurboTax's 800 to help me figure out why my eFile said success followed by my taxes had already been filed. The agent on the phone, which was very hard to understand his english had a rooster & kids in the background, asked me if it was ok to screen share so I agreed. At one point I noticed the black box showing I was on Screen Share the icon in the corner of it went from 1 to 3! I said why did that number change on the screen share it says 3 and he said something I couldn't understand so I asked again and he said it's ok it's ok. I wish TurboTax had paid employees to ask this secuirty question to instead of relying on their customer base to do their support work.
He couldn't resolve my question of why my taxes would of been rejected as I checked my IRS site and it said NO tax return had been filed for either of us so I asked him how do I get a refund and he emailed a link. I fairly quickly got a response that no refunds allowed after filing.
So if anyone has a clue I'd like to thank you in advance for your help...
