When you log in, do you get a notification of a message? If so, click on the notification and see if you see the message.
Or try this. I saw a TurboTax employee tell another user to do this.
Log into your account, and in the right upper corner of your screen click a red box Expert Help.
In a subsequent window look for
"my contact history" and click on it. Your messages list should appear, and you can click each one to display.
