Well, it's all a matter of perspective isn't it? If my timing belt breaks on my truck, it's much ado about nothing-- $50 and a couple hours work. For some people it's probably $2000 and 2 weeks without their vehicle.
To add insult to injury, I see Turbotax is raising their prices. Probably so they can afford to hire thousands of clueless people to answer the tidalwave of phone calls from angry (former) customers.
