Delay in tax filing by Tax expert under full service premium

It's almost a week and the tax filing process remains in Accuracy check. I'm yet to receive feedback from the tax expert assigned to me. No response to messages sent and No help from the INTUIT (1-800-446-8848) where I was kept on hold for over 1hour yesterday without resolving the issue.

I need prompt feedback/ replacement of the tax expert assigned to me.