Thank you, John, I've spoken with 3 customer service reps for over 1.5 hours, and the only response I continually received was “we no longer support TurboTax 2019”. This is nonsense, since 1) Turbotax 2019 continues to be available to download from Intuit's site under my account, 2) the activation code under my account from Intuit's site was confirmed by a customer service rep as open and valid, and 3) Turbotax for years 2015, 2016, 2017, 2018, 2020, 2021, 2022, and 2023 that were also downloaded from Intuit's site can be activated and are completely functional.
There is a fundamental technical issue with the ability to activate TurboTax 2019.
Please speak with someone at Intuit who has a deep technical understanding of the issue with TurboTax's 2019 activation platform, and please provide a technical solution. This is probably a patch to a file or a set of technical instructions, possibly involving the registry, to activate the software. Customer service reps have demonstrated the only solution they provide is “TurboTax 2019 is no longer supported”, which means the activation platform is broken.
Thank you!
