Brittany, there is no 'switch products' option in the menu. Also no option to 'downgrade' on the order summary screen. Asking customers to RESTART their return is really not even worth mentioning as a solution.
Canada...online version but I also tried the app.
I selected the 'assist' option to get around the bug that wouldn't let me proceed to the payment screen, thinking I would be able to downgrade back to my previous selection. Didn't use the assist. Case 1548489536 which was closed by customer service.
