This just happened to me. I was under the impression that I would be paying for the basic federal and state filing prices. They asked me numerous times throughout the filing process if I wanted to upgrade, which I declined every single time -- I don't need the extra services since I have a very basic and straightforward financial situation.
It wasn't until I read the receipt that I saw they charged me for Deluxe ($69) + state ($59). I immediately called customer service, where they attempted to tell me there was nothing that could be done because it was already paid for. However the problem is, they don't tell you that you're paying for Deluxe until you've already paid!!! On top of that, they are now charging you $40 for direct deposits -- literally a free financial service anywhere else but with TurboTax! The reason they're doing this is to force you into using their own bank (Karma).
I really hope there is a class action lawsuit coming their way. They are a deceitful and immoral company.
