Can you tell me how you were able to downgrade back to premium once you got to the payment page?
I've spent an hour on the phone with customer service. They said there is NO WAY to downgrade back once you've added the 'assist'. They will not refund me the difference or provide a coupon code to make up the difference in price. They told me I have to REDO my return (which is NOT going to happen).
Many thx if you see this.
