In order for us to further troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop for Mac users:
- From the black bar at the top of your screen, select Help
- Click Send Tax File to TurboTax Agent
- Click Send on the message that pops up
- TurboTax will create a "sanitized" copy of your return information with no personal info
- Post the 7-digit token number here in this thread. If it appears with a dash or other character, include the character as well.
In the alternative, you could also choose to simply print out Form 568, write the EIN on it and mail it to the Franchise Tax Board.
I am also elevating the issue for further review, including whether the FTB would actually receive the EIN from the metadata in your file even if it doesn't display on Form 568.
@monstera
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