See the TurboTax FAQ below for scheduling a call with your TurboTax Live contact. TurboTax Live isn't a "chat" room, where an expert is always available. But you can and should schedule a call for assistance from an expert.
https://ttlc.intuit.com/replies/6382274
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
