@ jimmcgee100 wrote:
I bought the 2004 Turbo Tax Advantage which was supposed to include audit defense for free. When I finished my returns and went to e file the program took me to a page that asked to verify the information on audit defense whish is all correct . When I exit that screen it tells me that my registration did not go through. This is where I can not even go on to e file my GA tax return for $20. I have called customer service 2 x and gotten no help with this
Sorry you're having trouble with that. I don't know if anyone in the community forum will be familiar with the steps to get your free Audit Defense with the Advantage program and/or why your registration dd not go through. See if anyone else responds by tomorrow.
If you don't get a suggestion in this forum, here's an option:
Since you've had no resolution with customer support X2, you can escalate to the office of the president of Intuit. They have a really good liaison that helps with special problems. The form says they will get back to you within 1 business day. Be sure to explain your problem completely, mentioning your Advantage Program membership, the free Audit Defense you were supposed to get, registration wouldn't go through, etc., and the fact that you have called Support twice.
If you end up going that route, the contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
