Hello Annie,
I'm not at my desktop and am putting this note together both from memory and what I'm presuming has happenned.
While I really don't know about your user name, I can tell you that my Turbo Tax user name that is not my complete email address. Don't know if that help but that the best that I can do on that question..
However, I suspect that apparently missing work is very troubling (I can't speak for you but loosing the work would make me crazy)-
So here is what I suspect what might have happened: I'm guessing/thinking you may have ended up reinstalling turbo tas 2024 - and the reinstallation overwrote the links to the files of what you had already done - If thats rhat case, the files with the work should still be available on you computer or in your online file storage. From a windows perspectiive you should be able to find the files in folder named TurboTax which I believe is likely a subfolder in your Documents folder. Oh and don't forget, if your are really security conscious and/or paranoid and saved your turbo tax flies in a differnt folder (say named SueiesCrap) you need to look for your turbotax files there. I believe that since you now have an accessable copy ot TT2024 you can nsimply double click to open them.
Hope this helps.
