I HAVE called--twice. Both times, the specialist was very understanding and tried to be helpful, but nothing worked. Unfortunately BOTH phone calls were dropped before they got it figured out. The last one was putting me on hold so she could explain the situation to the "higher up" she was referring me to, but then the line went dead. I don't know whether to call back or not: it doesn't seem to help and when I do I have to start all over again, only to have the call disconnected.
