I have been on and off the phone with support and the AI assistant as well as troubleshooting with the literal IRS trying to e file my amended return for my 1098-T form so that I can finally get my money back for the extra I paid for tuition costs. Everyone involved told me that im shit out of luck, turbotax support basically telling me that because ive worked too many jobs and my wage has changed too drastically that the IRS wouldn't approve my refund even if I did get my PIN corrected. I feel like I have to be missing something but my support team is so incompetent that they seem not to know either. I have seen no end to stress due to this and a community post is my last bet. I feel something must be wrong with the website as even support seemed befuddled when there wasn't a "fix my return" button on the website. Any pointers are appreciated.
