I agree! I have been using TurboTax for years, but this year it charged me for the filing - then emailed saying my taxes had not been filed. After almost forcing me (four times) to use the more expensive version. I had a question and the message was the only way to get the answer was to use the chat; when I tried to use the chat I was told I did not have a version that included chat.
Will not be using this again.
