EV VIN rejected

I purchased an EV in December 2024 from a private seller who had purchased it brand new.  I entered the info on my return, but it was rejected as "SA-F8936-030-01 - Schedule A (Form 8936), 'VIN' does not match the e-File database."  However, the VIN is correct.  Is there something the seller needs to file or any suggestions on how to correct this.