After complaining about this, the Switch Products option has now been enabled. However, all the options for Downgrade are grayed out and can not be selected. The only options it will allow are upgrade to Live Premium or Live Full Service. I only want Deluxe or Premium. I never selected Live, you force-switched me to Live without my consent. Now you have programmatically removed any option to switch back to that, and tell me that I can not complete my taxes unless I consent to an additional paid upgrade to Live Full Service that I never needed, never wanted, and never selected. You're trying to hold my taxes hostage for more money. This is no way to treat a customer that has used TurboTax for 20 straight years. I won't be scammed by Intuit.
Why has Intuit made fraud their main business model?!?
