I would like to take a closer look at this. If you would send us your sanitized tax file (all personal data is removed), we'll investigate.
If you're using TurboTax Desktop, go to the Online link at the top, and choose 'Send Tax File to Agent'.
If you're using TurboTax Online, in the left-side menu, go to Tax Tools > Tools > Share my File with Agent.
Post a screenshot of your Token Number here.
@TenaMurphy
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