I decided today to try using turbotax. At first I thought I might use the full service option, but after chatting briefly with a tax expert, I decided to do it myself. She confirmed that she would “release” me and then I started entering data for the assisted version. While doing so, I got abruptly logged off (involuntarily) and then every time I logged back in, it took me to the page to match with a local expert. I clicked the “live help” button, but instead of reaching someone who could really provide technical support, I reached another tax expert who apparently goes by the name “Cliffhanger”. He didn’t know how I could reach a real technical support person either, but he suggested that if I cleared my browser’s cache and cookies and restarted the browser, that should solve the problem. It has NOT solved the problem. I have scoured your website looking for a way to contact technical support, but the closest option I could find was one for contacting you about technical support scams, which, when I thought about it, was maybe the correct category! I haven’t used turbotax before, and this experience is not making me feel confident about your product. Can you please help fix my account so that I can do my own taxes?? If you can’t solve it, can you put me in touch with someone at your company who can solve this issue??
