Get your taxes done using TurboTax

Hi everyone,

OP here. I want to reiterate that for me, the issue was resolved when I updated to the latest version of the application. However, it occurs to me that others may need to make sure to clean up some additional things to make sure the application gets reset to its initial state. These were things that the Intuit AI chatbot suggested and are kind of advanced operations, so I hope you guys can manage them.

First, be sure to download and install the latest update. The application should do that on its own when you launch it. Then quit the application.

Second, open the "Keychain Access" application. It's not in your regular Applications folder, it's buried in under /System/Library/CoreServices/Applications. You can do a search (cmd-space from the finder) for "Keychain Access" to find it. Within the application, type "intuit" in the search box. You will probably see at least four items in the list. Right click each of them and select the drop-down menu item to delete them. 

Third, you'll need to remove your preferences file in your hidden Library folder. In the Finder, use "Go->Go to Folder" or hit command-shift-G. Type "~/Library/Application Support" in the search box and press return. Find the folder "TurboTax 2024" and drag it to the trash. Then empty the trash.

Hopefully that will reset the application to its original state, and then the software will launch correctly the next time you open it.

If all this is too daunting, another solution is to create a new user account on your computer and try to use TurboTax from that account. You will still need to make sure to install the latest TurboTax update. Good luck everyone.