No sooner did I post this question did I figure out what was wrong. I was entering the information from box 2 on the 1098 in the wrong place on TT. Box 2 goes where it asks for Box 2, the other area is asking what the balance of the loan was at the BEGINNING of 2018. Basically you need to show how much the loan was paid down during the year. Once I entered the correct info in the correct places, my refund was back. User error!
