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@Terry007 wrote:

I efiled February 7 it didn’t get accept til the 10th. It said my est refund date was march 3rd. I still had no refund. Now it’s half way thru march and I still did not receive my refund. I checked the irs website it doesn’t say I have a notice or anything but it says my return hasn’t been processed in fact it doesn’t show that I filed at all yet this year. It’s almost April I still have no word on when my refund will be processed. When I go to the where’s my refund tool it says they received my return and are reviewing it and if they need anything a notice will be sent if no additional information is needed then they’ll continue to process my return. I just want my money man. I want answers this has never happened to me before. 


At least you know from the IRS "Where's My Refund" tool that they received it.   Only the IRS will know why they are still processing your return.   You can phone them to see if they can give you any clue to the reason for the delay.   I have found that for me it was best to call just before closing time--about 6:50-6:55 PM (local time) and go through the steps below. I figured a lot of folks would not call that close to closing, and that if I was one of the last to get into the queue, they would finish off all the people who were in the queue at closing time. I still had to wait about 25-30 minutes.   Others in this forum said they had relatively good luck when phoning at 7:00 AM (local time.)

 

RS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.