@BrittanyS Sure that would be great if you want to look into this. Just so you know multiple other individuals from the solutions team and IT have looked into this with no clear solution or even true understanding of the issue (although it seems like a straightforward issue). If we could just manually enter the appropriate deductions on the IT-196 on the online program there would be no problem, just like you can with the desktop version.
Anyway here is my token # 1292796.
Please let me know if there is anything you can do to fix this issue or get some sort of recognition that there is a true issue from Turbotax because I am beyond frustrated with this company at this point now that I have spent literally probably 10 hours collectively on the phone with multiple individuals.
